Terms and Conditions of Use

Relevant Information

It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use herein. All products that are offered by our website may be created, charged, shipped or presented by a third party website and in such case would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register, entering reliable personal data and defining a password.

The user can choose and change the password for his/her account management access at any time, in case he/she has registered and it is necessary for the purchase of any of our products. Semon assumes no responsibility in the event that you give your password to a third party.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases an e-mail verification may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

License

Semon through its website grants a license for users to use the products that are sold on this website according to the Terms and Conditions described in this document.

Property

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the ingestion of any of our products due to intolerances or allergies, unless previously communicated.

Refund Policy and Warranty

We ask that you read the description carefully before purchase and, if in doubt, email Semon to make sure. Exceptions to this rule are only made when the description does not match the product.

The warranty does not cover damage caused by failure to maintain the cold chain once the products have been delivered. The terms of the warranty are associated with production and operation failures under normal conditions of the products and these terms will only be effective if the product has been damaged before it reached the final customer.

To request a refund for a product you must contact Semon by email at info@semon.es, specify in the title of the email “Request refund order nºXXXX” with the order number that you will find in the email you received when you placed the order and with a detailed description of what the problem is, with which product and why you are requesting the refund. You must also include your details (name, surname and telephone number) so that Semon can contact you.

In-store pickup of online purchases

For purchases made in Semon’s online store that have selected the in-store pick-up option: Semon will always send a message when the package is ready and prepared for pick-up.

The pick-up schedule is as follows:
Monday to Saturday from 10am to 9pm and Sundays from 10am to 2.30pm.
Orders placed on Sunday after 12 noon must be picked up on Monday.

Anti-fraud check

The customer’s purchase may be postponed for anti-fraud checking. It may also be suspended for a longer period of time for a more rigorous investigation to avoid fraudulent transactions.

Privacy

Semon guarantees that the personal information you submit is secure. The data entered by user or in the case of requiring validation of orders will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to email marketing newsletters is voluntary and may be selected at the time of account creation. Semon reserves the right to change or modify these terms without notice.